Privacy notice
Last Updated: June 2026
This Privacy Notice (“Notice”) explains how DCARER (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information, as well as what rights you have in relation to your personal information. This Notice applies when you visit our website, use our products, mobile applications, and digital services (“Services”), or when you interact with us as an existing or prospective customer, dental patient, or business partner.
Please take a moment to familiarize yourself with this Notice and let us know if you have any questions.
1. Who is Responsible and How to Contact Us
DCARER is the independent controller responsible for the processing of your personal data under applicable data protection laws. If you have any questions about this Notice, wish to exercise your privacy rights, or need to contact our Data Protection Officer, please reach out to us:
● By Email: info@dcarer.com
● By Postal Mail: DCARER Legal Department, 1-4F, Building 12, Suhua Science and Technology Park, No. 208 Tongyuan Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, China
2. What Types of Personal Information Do We Collect?
The types of personal data we collect depend on your interaction with us and our Services:
● Contact Information: Name, postal address, email address, telephone number, and professional or organizational details (e.g., place of work, job title).
● Identity & Regulatory Information: Date of birth, government-issued identification where legally required, and regulatory screening compliance data.
● Business & Financial Information: Details relating to our business relationship, billing and payment details, banking information, invoicing history, and platform registration credentials (usernames and passwords).
● Marketing & Preferences: Service and product interests, marketing communication choices, and engagement data.
● Usage & Technical Data: Server log files automatically generated when you visit our website, including your IP address, browser type and version, operating system, referrer URL, host name of the accessing terminal, date/time of access, and device identifiers (e.g., MAC address).
3. How Do We Use Your Personal Data and On What Legal Bases?
We process your personal data only when permitted by law. Our primary purposes and corresponding legal justifications include:
Purpose of Processing | Description of Activities | Legal Basis
|
Contact & Information Requests | Processing and responding to your queries, support tickets, and information requests. | Contractual necessity, consent, or legitimate interests. |
E-Shop, Orders & Business Operations | Managing platform registrations, processing orders, payments, invoicing, shipping, product registration, and relationship management. | Contractual necessity, legal obligations, or defense of legal claims. |
Marketing & Surveys | Sending information about products, services, training courses, events, and conducting customer satisfaction surveys. | Your prior consent or our legitimate interests in business development. |
Regulatory & Scientific Compliance | As a manufacturer of medical/dental devices, tracking quality complaints, tracking adverse events, clinical evaluations, and maintaining quality management systems. Data shared with authorities is aggregated or pseudonymized. | Legal obligation, public interest in medical device safety, or scientific research. |
System Security & Statistical Analysis | Monitoring server logs to ensure system integrity, preventing fraudulent activity, and analyzing usage data (in aggregated form) to improve our Services. | Our legitimate business interests in security and continuous product optimization. |
4. How Do We Handle Patient Data?
Certain DCARER Services require the processing of dental patient data (e.g., treatment planning or diagnostic applications). For these activities:
● Healthcare Professional Responsibility: The treating doctor or healthcare professional is considered the independent controller for the medical treatments they prescribe. Healthcare professionals warrant that they have obtained explicit patient consent and provided appropriate privacy notices before uploading data to our platforms. Professionals must avoid using directly identifiable text (like full patient names) in open reference fields.
● DCARER’s Role: We primarily act as a processor or service provider on behalf of the healthcare professional. However, we may process patient data as a controller to comply with global medical device laws, defend legal claims, or conduct product research and development strictly on an anonymized or pseudonymized basis.
5. With Whom Do We Share Your Data?
We share your personal information with third parties only when necessary to fulfill the purposes outlined in this Notice, with your consent, or under a legal obligation:
● Third-Party Service Providers: Logistics and shipping partners, payment processors, IT and data center providers,customer support service vendors, marketing agencies, and professional advisors (e.g., auditors and legal counsel).
● Affiliates: We may share data within the DCARER corporate group for centralized operational support, supply chain logistics,or compliant marketing purposes under strict intra-group data transfer agreements.
● Regulatory & Legal Authorities: Government bodies, tax authorities, and courts where required by applicable cross-border laws or to defend our legal rights.
● Corporate Transactions: Actual or prospective buyers in the event of a restructuring, merger, or acquisition of our business.
6. International Data Transfers
DCARER operates globally, meaning your personal information may be transferred to and stored in countries outside your country of residence. Data protection laws in these destinations may differ from your local legislation. For cross-border transfers,we ensure that an adequate level of data protection travels with your information by implementing appropriate safeguards, such as the European Union’s Standard Contractual Clauses (SCCs), or relying on official adequacy decisions where applicable.
7. Data Retention and Security Measures
● Data Retention: We store your personal data only as long as necessary to fulfill the purposes for which it was collected, to comply with statutory retention periods (e.g., tax and financial record retention), or to resolve legal disputes. Once no longer required, data is securely deleted or permanently anonymized.
● Security Safeguards: We implement robust technical and organizational measures—including encryption, firewalls, access controls, and password protection—to prevent unauthorized access, loss, or manipulation. However, as no internet transmission is entirely secure, users are responsible for utilizing adequately secured devices (e.g., antivirus software) when interacting with our platforms.
8. Cookies and Web Tracking Technologies
We use cookies and similar tracking technologies to facilitate technical features, optimize website performance, and analyze marketing effectiveness. Depending on your location, we will request your prior consent before deploying non-essential cookies.You can manage, block, or delete cookies at any time through your web browser's privacy and history settings, though doing so may impact the full functionality of certain online Services.
9. Your Privacy Rights
Subject to local legal requirements and variations, you have comprehensive rights regarding your personal information, which may include the right to:
● Withdraw your consent to processing at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
● Request access to your personal data and obtain information regarding its processing.
● Request rectification of inaccurate or incomplete information.
● Request erasure (“right to be forgotten”) of your personal data.
● Request restriction of processing or object to the processing of your data (including the right to object to direct marketing).
● Receive your personal data in a structured, machine-readable format (data portability).
● Lodge a complaint with a competent data protection supervisory authority if you believe our processing violates privacy laws.
10. Amendments to This Notice
We reserve the right to update this Privacy Notice periodically to reflect changes in our business practices, technologies, or legal obligations. The revised version will be published on our website with an updated "Last Updated" date. We encourage you to review this Notice regularly to stay informed about how we safeguard your privacy.